Recently, the United Airlines faced a barrage of criticism from its customers following an incident which occurred on Sunday at Chicago’s O’Hare airport. Compelled to instill the overbooking policy, the airport officials decided to remove four randomly selected passengers from the Louisville, Kentucky flight to make room for flight personnel. Among them was a passenger who refused to comply and was subsequently removed by force.
An incident which took place at the O’Hare airport on Sunday has incited a wave of criticism regarding how some airline companies treat their customers. The entire incident was recorded and posted by several people on Facebook.
According to Audra Bridges, one of the passengers who witnessed, recorded, and posted the awkward moment on her Facebook account, the authorities’ way of handling this situation was simply disgraceful. The 45-second clip posted on Facebook and available on YouTube shows how an airline security worker and two police officer stand in front of a passenger occupying a window seat.
After a couple of seconds of conversation, the security worker simply drags the passenger from his seat and on the aisle. From there, the security worker can be seen grabbing his by the arms and dragging him to the exit like a bag of potatoes.
Of course, the other passengers can be heard shouting at the man and the police officers accompanying him things like ‘Oh my God’ and ‘Look at what you’re doing to the man.’ After a couple of minutes, the same passenger who got kicked out of the plane, reappears on the aisle, highly confused and with his face covered in blood.
According to a United Airlines spokesperson, the person featuring in the clip posted on social media is a doctor and was on his way to Louisville for his shift at the hospital. As for his face covered in blood, the spokesperson declared that during his struggle with the security worker, the man must have hit his head against the chair’s armrest.
Following several complaints received from customers and reviewing the footage, United Airlines issued an official apology and declared that the security worker had been suspended. Furthermore, the recent event involving the passenger removed by force from a United Airlines flight casts doubt on some of the company’s policies and how some of its representatives choose to enforce them.
Although United Airlines has the right to remove one or more passengers in case of overbooking, the use of force might not be necessary in some cases.
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